The SAFEST way to recovery your lost files

The most critical aspect in recovering deleted files is correct recovery procedure and tools. The second most important factor is time.

When you delete files on a traditional hard drive they are not immediately removed from the disk. What is deleted is the “File record” at the start of the disk that “tells” your operating system where to find the file.

The area occupied on the disk is now considered “free” by the disk, but the information (for a while) is still there.


Now that the space is marked as free, a number of things will happen even if your computer is just idling.

  • Your hard drive / device may initiate self cleanup (very fast with SSD drives)
  • Your Windows or Mac operating system may use that space for updates, files or any other function

There is NO WAY for somebody without the proper tools to prevent these activities from occuring. Even if the drive is connected to a new computer, the target machine will investigate and write to your disk, possibly destroying data forever.

Unlike the movies, you can’t scan “underneath” a file to find missing bits of information. Once the data is overwritten, it is essentially gone.

lost mac data

How our process maximises your recovery chances.

With deleted file recovery most people make the mistake of jumping on the internet and downloading a free recovery tool.

Unfortunately downloading and installing this tool can destroy the very data you’re looking to recover. It is absolutely essential to disconnect and shut down any device you want to recover data from.

Here’s our process and how it helps maximise your data recovery for deleted files:

  1. We NEVER power on your laptop or device when doing a deleted file recovery. (See above for why)
  2. We immediately make a clone using dedicated specialist equipment costing thousands of dollars to ensure all “bits” of the drive are cloned.
  3. Once we have a complete clone to a blank or fresh hard drive we connect this to our recovery software via a special tool which prevents our machine from writing to the cloned drive. (every time windows or mac talks to a drive it likes to write messages or update parts of the disk)
  4. We do a complete scan of the cloned drive (with several different kinds of software) which can take many hours (or even days). This is all done on a completely healthy drive, separate from your system.
  5. Our scans will reveal any available files which can be recovered. In some cases a file is overwritten or broken. Depending on what part of the file is overwritten, some data can be effectively recovered.
  6. Files are saved to a third drive or location and transferred back to an external media device.

Pricing for deleted files recovery

A “deleted files” recovery requires the same, if not more, work than a damaged hard drive recovery. Unfortunately there is no way for us to tell in advance if what we can recover from the disk is usable by you.

If we’re able to recover 99% of the disk sectors (or above) than you will have to pay our data recovery fees regardless of whether or not we’re able to recover the specific information that you need .

Some examples of deleted files recovery include…

  • Formatted Disk
  • Deleted Files
  • Virus Deleted Files
  • Overwritten Files
  • Windows Refresh
  • OSx Update Lost Files